Adult Services

Adult Protective Services (APS)

What is the role of Adult Protective Services?

APS is dedicated to maintaining the health and safety of older and dependent adults who are victims of abuse or neglect. APS investigates reports of abuse involving elder adults (65 years or older) and dependent adults (18-64 years of age who are disabled). Information received is confidential, although there are specific and limited circumstances that allow exceptions. APS is a voluntary program and any victim of elder or dependent adult abuse may refuse or withdraw consent at any time.

Warning Signs of Abuse or Neglect

Physical Abuse
  • Unexplained signs of injury, including broken bones, bruises, welts, cuts, sores or burns.
  • Unexplained sexually transmitted diseases.
  • Caregiver’s behavior towards elder or dependent adult, including anger, indifference or refusal to allow visitor to see elder alone.
Neglect and Self-Neglect
  • Lack of basic hygiene, adequate food, or clean and appropriate clothing.
  • Unsanitary or unsafe living conditions – home is cluttered, filthy, in disrepair.
  • Confined to bed, left unsupervised or without care.
Mental Suffering
  • Threatening, controlling or aggressive behavior by the caregiver towards the elder.
  • Isolation or abandonment.
  • Unexplained or uncharacteristic changes in behavior or alertness; withdrawal from normal activities.
Financial Abuse
  • Caregiver has control of elder’s money, but is not providing for elder’s needs.
  • Undue influence on elder’s assets, including bank accounts and other property; or cash or other items missing.
  • Suspicious changes in wills, policies, titles and power of attorney.

Report abuse

If you suspect older or dependent adult abuse, call 530.527.1911 Monday through Friday, 8 am to 5pm. After hours, call 1.800.323.7711.

Report of Suspected Dependent Adult/Elder Abuse (SOC 341)
Report of Suspected Dependent Adult/Elder Financial Abuse (SOC 342) - For use by financial instituions. 

For more information, click the link to the California Department of Social Services (CDSS) APS website.
Info & Resources > CDSS Programs > Adult Protective Services

In-Home Supportive Services (IHSS)

What is IHSS?
The IHSS program is for Medi-Cal eligible older adults and disabled individuals who need assistance with activities so they can remain safely in their home. 

IHSS Recipient
A recipient is the person who is eligible for IHSS services and is responsible for hiring, supervising and scheduling their caregivers, who are called providers. If you are interested in applying for IHSS, please complete the IHSS Referral form and fax to 530-527-4836 or email to IHSSBanked@tcdss.org. You will be contacted with further application instructions. You will also need to print the IHSS Health Care Certification Form, sign Section B and take it to your Licensed Health Care Provider to complete.  

IHSS Provider
A provider is the person who is providing care to the IHSS recipient.  Providers can be family members or friends; or, the provider can be found through IHSS Public Authority. If you are interested in becoming a provider, contact Tehama County Public Authority at 530.527.2466

Electronic Timesheets (ETS)
Providers and Recipients can enroll online at the Electronic Services Portal (ESP). Benefits include easier review of timesheets online, faster payment and reduced errors.
To learn more and enroll, please visit: IHSS Electronic Timesheets Information.
 
Report Suspected Fraud
If you suspect fraud or misuse of the IHSS program, call your local IHSS office at 530.527.1911 or the statewide IHSS Fraud Hotline at 800.822.6222
 
For more information, click the link to the California Department of Social Services (CDSS) IHSS website.
CDSS > In Home Supportive Services